Customer Center

Welcome to our Customer Center. This is the main portal to help answer questions about shopping on the Chagrin Valley Soap and Salve website. With only a few clicks, you can see and manage your account, create an account, find out about US and International shipping and more. We hope this Customer Center will make your online customer experience easier.

My Account

View past orders, change your password or email, update or change billing and shipping information.

Please note: If you have a change of address you must change it in your account. If you change it only as you check out, the system will always default back to the address listed in your account.

The Shopping Bag

Can I save my shopping bag?

US Customers

Ordering and shipping information for US customers.  This includes US territories, possessions and military.

International Info

Ordering and shipping information for International customers.

Help Me Choose

"My skin is dry."  "My hair is oily." We receive so many emails concerning which products are best for your skin care needs that we created a database to help you choose.

Create an Account

You do not need to create an account to place an order from Chagrin Valley Soap. If you are likely to re-order in the future, creating an account will save you time. No need to re-type basic information every time you shop. For your security, we do not save credit card information.

Also, when you are logged in to your account, items placed in your shopping bag will remain there for..., even if you leave our site. You will also be able to review your order history.

Contact Us

Our contact information

Retail Stores

Retail locations to buy some fabulous products from Chagrin Valley Soap

Return Policy

Our return policy

Privacy Policy

We value our customers and their privacy. We will not share any personal information with any other company.

Terms of Use

Use of the Chagrin Valley Soap & Salve website constitutes agreement to our terms of use. We encourage you to review the information carefully.


Monday thru Thursday

9:30am - 4:30pm Eastern Time


9:30am - 3:00pm Eastern Time

Although we are closed
Saturday through Sunday,
you can place orders online
24 hours a day, 7 days a week.

Holiday Hours and Vacation Closings