US Customers Information

HOW TO ORDER
PAYMENT INFORMATION
SHIPPING INFORMATION
MISSING ITEM POLICY

HOW TO ORDER

Secure Online Shopping is the easiest and quickest way to place your order. We do not save credit card information in our system.

PAYMENT INFORMATION

1. Credit Card : We use the industry-standard SSL (Secure Sockets Layer) to ensure that your online transaction and credit card information are safe. We do not save credit card information in our system.

Credit Cards Accepted

2. PayPal : Can be used via the shopping cart or e-mail orders

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If you do not have a PayPal account and would like more information-- please visit www.paypal.com

 

Orders are shipped after payment is received.

SHIPPING INFORMATION

1. How do you ship?

We ship orders via US Postal Service Priority Mail using the least amount of packaging material possible.

2. How long will it take to receive my order?

  • Orders are packed and shipped within 3 to 4 business days from receipt of payment.
  • Mail takes approximately 2 to 3 business days to arrive once shipped--depending on your distance from Ohio.
  • So--you should receive your order within 5 to 7 business days from receipt of payment.

3. How will I know my order has been shipped?

You will receive an email notification to let you know your package is on its way. 

4. What are my shipping cost options?

Flat Rate For all US Orders
Cost: $6.35

 

MISSING ITEM POLICY

Although we check and double check orders prior to shipping, mistakes do happen. If an item is missing please let us know. We can ship it out to you, issue a refund, or include it in your next order. If you receive something you did not order, just enjoy it or share it with someone else!

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HOURS OF OPERATION:
Monday thru Thursday
9:30am - 4:30pm Eastern Time

Friday
9:30am - 3:00pm Eastern Time

Although we are closed Saturday through Sunday, you can place orders via email 24 hours a day, 7 days a week

We are closed on all US Holidays
Holiday Hours and Vacation Closings