Orders & Shipping


Order Changes or Cancellations:

We work hard to get packages to you as quickly as possible. As a result, once your order is submitted we cannot accept cancellations or changes.

 

US Customers 

Payment Information

1. Credit Card: We use the industry-standard SSL (Secure Sockets Layer) to ensure that your online transaction and credit card information are safe. We do not save credit card information in our system.

2. PayPal: Can be used via the shopping cart or e-mail orders

paypal

If you do not have a PayPal account and would like more information-- please visit www.paypal.com

Orders are shipped only after the payment is received.

 

Shipping Information

1. How do you ship?

We ship orders via US Postal Service Priority Mail using the least amount of packaging material possible.

 

2. How long will it take to receive my order?

Orders are packed and shipped within 2 to 4 business days from receipt of payment.
Mail takes approximately 2 to 3 business days to arrive once shipped--depending on your distance from Ohio.

Our business days are Monday through Friday. (See holiday closings)
You should receive your order within 5 to 7 business days from receipt of payment.

RECEIVING ORDERS DURING A SALE: We work hard to get packages to you as quickly as possible. During special sales, Scrap Sack Sales, Black Friday weekend or other holiday sales packages may be delayed by a few days. 



3. How will I know my order has been shipped?

You will receive an email notification to let you know your package is on its way.

 

4. What are my shipping cost options?

Flat Rate For all US Orders
Cost: $6.75

 

Missing Item Policy 

Although we check and double-check orders prior to shipping, mistakes do happen. If an item is missing please let us know. We can ship it out to you, issue a refund, or include it in your next order. If you receive something you did not order, just enjoy it or share it with someone else!

 

International Customers 

International Payment

1. Credit Card: Can only be used via the shopping cart. We use the industry-standard SSL (Secure Sockets Layer) to ensure that your online transaction and credit card information are safe. We do not save credit card information in our system.

2. PayPal: Can be used via the shopping cart or e-mail orders

paypal

If you do not have a PayPal account and would like more information-- please visit www.paypal.com

International Shipping

1. How long will it take to receive my order?

  • Orders are usually shipped within 2 to 4 business days from receipt of payment. We ship using US Priority Mail International along with a third party system.

  • Packages are delivered on average in 8 to 21 business days depending on the country from which you are ordering. 

  • Our post office often reminds us, once a package arrives in the destination country, they no longer have control of the package delivery. 

 

2. How will I know my order has been shipped?

You will receive an email notification to let you know your package is on its way. If you choose the shipping with tracking (see below) the note will include a link to tracking information. 

3. What are my shipping options? As of this year (2018) we have changed our international shipping in order to offer more affordable postage costs. We are still using the US Postal Service along with a third party system. We are working on expanding the information available on this page--but for now here are the highlights:

  • Your actual postage will be calculated in the shopping cart based on the weight of the package and the destination
    • Since the postage varies and is calculated as you check out, we are unable to provide a cost ahead of time.

  • Depending on your region/country you will be presented with any or all of the following shipping options. 
    • Priority International Shipping
    • Economy+ Door to Door Tracking 
    • Economy - Tracked Until U.S. Border 
    • Fed-Ex International Economy

 

Missing Item Policy for International Orders

Although we check and double-check orders prior to shipping, mistakes do happen. Due to the rising cost of international postage, we can no longer ship items that are missing from your international order. If you discover a missing item, please let us know as soon as possible. We will gladly issue a refund for the missing item(s).

Duties, Taxes and Customs

International shipping quotes do not include any duties, taxes or other charges that may be applied by your country's government. Any duties and taxes for international shipments are at the cost of the customer. 

Every country seems to have different rules and regulations when receiving international packages. We follow the general guidelines set by the US Postal Service for international shipping that are not specific for any given country.

Customs regulations are often different for small packages versus large packages. Please be sure that you are aware of any specific customs regulations for your country. We will do everything we can to help you receive your package, but we cannot be responsible for packages that are detained in customs.