Why Buy From Us
Chagrin Valley Mission
- To use fresh, sustainable ingredients to craft wholesome, safe, natural and effective skin and hair care products free from artificial ingredients and harmful chemicals.
- To "harness the power and simplicity of nature" to cleanse, soothe, heal and protect your skin.
- To operate a business in which our vision for healthy skin, a healthy lifestyle and a healthy planet is guided by our Core Values.
Chagrin Valley Core Values
- People (Our Customer Community): Our greatest asset
- Integrity and Honesty: "Do unto others …"
- Community Responsibility: Respecting our customers, our planet, and our country
- Quality: Only the best
- Innovation: Always dream. "To boldly go …"
- Attitude: Together we can!
- Education: Listening, learning and discerning fact from fiction
- Fun: Turning dreams and ideas into reality
Our shop is full of laughter and creative energy that inspires and motivates. We share ideas, we share a vision, and we are rewarded with a sense that our time together makes a difference!
We are Different . . . and
What Makes Us Different Makes Us Better!
Chagrin Valley is not just another skin care company. We are on a mission to make our customers healthier and our Earth a little greener. We are committed to healthy skin, healthy people and a healthy planet.
The Formulas We Create Are Unique: Our recipes are designed in house using knowledge from research and ingredients from nature. We use certified organic ingredients--herbs and flowers, vegetables and fruits, sustainable oils and butters and pure essential oils to create products that will nourish your skin and be kind to our planet.
Quality: We hand blend all of our own products in small batches to ensure freshness, consistency, and perfection. Think of it as pure nutrition for your skin and hair!
All Natural: It's all about ingredients! Our products have always, and will always, contain nothing but natural ingredients. There is nothing artificial, nothing synthetic, no GMO’s, just wholesome natural ingredients you can trust.
Organic: We are USDA Certified Organic Company. We work hard to obtain organic certification each and every year. Organic certification is the only way you can be sure a company's product truly complies with organic standards. It is a constant reminder of our commitment to our customers and our planet.
Customer Service: We are especially proud of our customer service. Our goal is to listen and respond to every customer comment or question with well-researched and constructive answers. Our customers have easy access to our staff by email and telephone to answer questions about our products.
Environmental Conscience: It is our practice to use raw materials that are sourced in an environmentally and ethically responsible manner. We are Leaping Bunny Certified--Cruelty-Free. Our palm oil is certified sustainable by the Rainforest Alliance and we buy Fair Trade whenever possible. Our products are biodegradable and minimally packaged with recycled and recyclable materials. Our packaging is over 99% plastic free. Our natural ingredients will not add synthetic chemicals into our ecosystems.
Knowledge: Our products, developed by Ida, a registered nurse with a Master’s degree in biology and a minor in chemistry, are safe and effective. The goal is simple--to use the power of nature to cleanse, soothe, heal and protect your skin.
Value: Our product prices per ounce are some of the lowest in the market. While of course profit is important in order to carry on with any business, it is not what drives our passion.
Our customer community includes the growing ranks of health-conscious people who prefer natural and organic skin care. Customer feedback is a fundamental component of our research and development. Our customer community spurs the innovation that creates our new product lines.
We were one of the first soap companies
to make truly all natural soap
and to disclose ALL of our ingredients.
Our customer base grew because our products worked and our customers trusted us.
We regularly get emails from our customers telling us how our products have helped them.
A few years ago I received a thank you email from a customer that made me cry. It was from the father of a young teenage girl. She had a terrible skin disorder on her back and was so embarrassed that she refused to go to sleep-overs or even go swimming. She had been to many doctors, but nothing they gave her worked and some things even made her sick. A family member told them to try our soap.
After a few weeks, his daughter came to him, lifted up the back of her shirt and showed her father that her back was completely clear. Needless to say, he has been a customer ever since.
The quality of our product is extraordinary, the value is excellent and most importantly the loyalty and trust we have earned from our customers have grown our company from a small cottage business into an internationally recognized skin care company.
Natural handmade skin care - from our hands to yours. That is our promise to you!
We are constantly amazed that so many people have found our little company. Check out some of the countries and territories where we have customers.
Supporting Small Business & Local Business
Supporting small businesses encourages individuals to be entrepreneurial, which fuels innovation and keeps the idea of the "American Dream" alive. We patronize small farms, farmer's markets, buy local organic ingredients from our grocery stores and have also found some wonderful locally owned and operated businesses from which to buy ingredients:
Great Lakes Brewing Company: One of the many reasons we LOVE Great Lakes Brewery is that if you go to their website and look at the top menu bar, one of the main categories is “Sustainability”... how many breweries can boast that!? Being a staple of the Cleveland and Midwest craft brewing scene for 25 years now, Great Lakes is dedicated to a quality handcrafted product with socially and environmentally sound practices. What more could you ask for? You can find their spent grains in bakery bread and restaurant desserts around town and they even use ‘low-fill’ bottles to send to local handcraft ice-cream makers. They watch over our local water sources and work with the city on more initiatives than we can count. Oh, and they make AWESOME BEER. We use a variety of their beers in our Honey Beer soap and our very popular Honey Beer & Egg shampoo bar!
Stutzman Farms: Stutzman Farms, in Millersburg, is located right in the heart of the beautiful Ohio Amish farms of Holmes County. Monroe Stutzman runs the main Stutzman grains farm, he grows and harvests a long list of great crops and sells them whole grain or milled in the traditional stone-ground fashion. We use their Certified Organic Whole Oats, stone-ground Oat Flour and stone-ground Cornmeal in MANY of our soap bars, including our "Avocado Oats & Shea", "Cornmeal & Honey", "Goat Milk Oatmeal & Honey", "Oatmeal Spice" and even our "Honey & Oats" Dog shampoo!
McKenzie Creamery: Located just 20 miles East of us, the McKenzie Goat Creamery is the ‘child’ of the amazing Jean McKenzie. Jean and her son Rob run a warm and successful operation. Visiting their farm is one of life’s true pleasures. Rob provides us with fresh Goat’s milk as we need it and we sure appreciate it! We use Goat’s Milk in our Goat Milk Oatmeal & Honey soap, Olive & Shea soap, Carrot & Honey Complexion soap and our Carrot Milk & Honey shampoo bar!