Chagrin Valley Mission
Mission Statement: Create the best organic personal care products using a holistic approach that promotes healthy skin and fosters a healthy planet.
- To stay true to our motto Harnessing the Power and Simplicity of Nature® using the highest quality ingredients, sourced from nature to cleanse, soothe, heal and protect your skin.
- To craft wholesome, safe, natural, certified organic, and effective body and hair care products free from artificial ingredients and synthetic chemicals.
- To use minimally processed ingredients still bursting with nourishing nutrients that must be fresh, sustainable, cruelty-free, fair-trade, and organic whenever possible.
- To strive for excellence in every facet of our business and be confident that every product decision we make is aligned with our company mission.
- To build lasting relationships with our customers.
- To maintain transparency, honesty, and integrity in our business practices, take responsibility for our actions, and strive for a business that impacts the world in a positive way.
- To operate a business in which our vision for healthy skin, a healthy lifestyle and a healthy planet adheres to our social and environmental responsibilities and is always guided by our Core Values.
Chagrin Valley Core Values
A business is only as good as the culture it promotes in its values!
- Family: Why we exist
- People (Our Customer Community): Our greatest asset and our inspiration
- Integrity and Honesty: “Do unto others …”
- Respect: Treat each other with dignity and kindness always embracing equity, diversity, and inclusion
- Community Responsibility: Encourage, strengthen, and inspire each other through our community service, activism, and charitable giving
- Environmental Stewardship: Be a force for good and inspire change for the better
- Quality: Only the best
- Innovation: Always dream. “To boldly go …”
- Attitude: Together we can!
- Education: Listening, learning, and discerning fact from fiction
- Fun: Turning dreams and ideas into reality
Our shop is full of laughter and creative energy that inspires and motivates. We share ideas, we share a vision, and we are rewarded with a sense that our time together makes a difference!
We make products that we love for the people we love, for those who inspire us every single day, and that includes each one of you!
We are Different . . . and What Makes Us Different Makes Us Better!
Chagrin Valley is not just another skincare company. We are on a mission to make our customers healthier and our Earth a little greener. We are committed to healthy skin, healthy people, and a healthy planet.
We embraced natural and organic ingredients, adopted eco-conscious practices, and prioritized sustainability before they became advertising buzzwords.
We became a small family business that focused on a niche customer base that believed that what you put on your skin matters, how the product is made and packaged matters, simplicity matters, and integrity matters.
The Formulas We Create Are Unique:
Our recipes are designed in-house using knowledge from research and ingredients from nature. We strive to make the best premium skin care products possible by being involved in the whole production process from start to finish.
We use certified organic ingredients--herbs and flowers, vegetables and fruits, sustainable oils, botanical butters, and pure essential oils to create products that will nourish your skin and be kind to our planet.
We formulate and make all of our own products. There is no outsourcing here! We hand blend all of our products in small batches to ensure freshness, consistency, and perfection. Think of it as pure nutrition for your skin and hair!
It’s all about ingredients! Any skincare product is only as good as the ingredients used to make it. We believe that mother nature provides the best natural ingredients to promote beautiful healthy skin and nurture your mind, body, and spirit
Ingredients from Mother Nature are amazing and we want you to experience them as close to their original form as possible. Our minimally processed ingredients are still bursting with nourishing nutrients. We believe that isolates and extracts can not capture the skin nourishing properties of whole plant ingredients.
Our products have always, and will always, contain nothing but natural and organic ingredients. There is nothing artificial, nothing synthetic, no GMOs, just wholesome natural ingredients you can trust.
We are a USDA Certified Organic Company for manufacturing and handling. We work hard to obtain organic certification each and every year. Organic certification is the only way you can be sure a company’s product truly complies with organic standards. It is a constant reminder of our commitment to our customers and our planet.
We are especially proud of our customer service. Our goal is to listen and respond to every customer comment or question with well-researched and constructive answers. Our customers have easy access to our staff by email and telephone to answer questions about our products.
It is our practice to use raw materials that are sourced in an environmentally and ethically responsible manner. We are Leaping Bunny Certified—Cruelty-Free. Our palm oil is Certified Sustainable and we buy Fair Trade whenever possible. Our products are biodegradable and minimally packaged with recycled and recyclable materials. Our packaging is over 99% plastic-free. Our organic ingredients will not add synthetic chemicals to our ecosystems.
Our products, developed by Ida, a registered nurse with a Master’s degree in biology and a minor in chemistry, are safe and effective. The goal is simple—to use the power of nature to cleanse, soothe, heal and protect your skin.
Our product prices per ounce are some of the lowest in the market. While of course profit is important in order to carry on with any business, it is not what drives our passion. We want to make natural and organic skin care accessible to everyone.
Our customer community includes the growing ranks of health-conscious people who prefer natural and organic skin care. Customer feedback is a fundamental component of our research and development. Our customer community spurs the innovation that creates our new product lines. We are constantly amazed that so many people have found our little company.
We were one of the first soap companies to disclose ALL of our ingredients and make a truly natural, certified organic soap.
We regularly get emails from our customers telling us how our products have helped them.
A few years ago I received a thank you email from a customer that made me cry. It was from the father of a young teenage girl. She had a terrible skin disorder on her back and was so embarrassed that she refused to go to sleepovers or even go swimming. She had been to many doctors, but nothing they gave her worked and some things even made her sick. A family member told them to try our soap.
After a few weeks, his daughter came to him, lifted up the back of her shirt and showed her father that her back was completely clear. Needless to say, he has been a customer ever since.
The quality of our product is extraordinary, the value is excellent and most importantly the loyalty and trust we have earned from our customers have grown our company from a small cottage business into an internationally recognized skincare company.
Natural handmade skin care - from our hands to yours. That is our promise to you!
Giving Back to Our Community:
As a family and a small business, we have a strong sense of community. By giving back to our community with our time and our charitable donations, we hope to better the lives of the people around us. We do not donate because it is good for business, we do it because it is in our hearts.
We focus on a wide variety of community-based programs and organizations by donating to groups such as WomanSafe, which provides emergency shelter and support services to survivors of domestic violence; Rescue Village Animal Shelter; Habitat for Humanity; and other small local charities.
The following are some of the other community programs with which we are involved.
Through the Western Reserve Land Conservancy, we are involved in the “Reforest Our City” program whose mission is to plant and maintain thousands of trees in the Cleveland area along city streets, urban parks, vacant lots, and more.
We donate time and money to Shoes and Clothes for Kids whose mission is to improve K-8 school attendance in Greater Cleveland by eliminating the lack of appropriate clothing, shoes, and school supplies as barriers.
We work with Medworks, a network of local doctors, dentists, nurses, and other volunteers that set up a variety of local clinics the goal of which is to provide free quality healthcare to every patient who needs it.
During the holiday season, we sponsor a family through Our Community Hunger Center which provides meals, toys, and other necessities for a family in need.
Through our joint venture company with Fireland Scientific, we will be donating to 1% For The Planet.
Supporting Small Business & Local Business
Supporting small businesses encourages individuals to be entrepreneurial, which fuels innovation and keeps the idea of the "American Dream" alive. We patronize small farms, farmer's markets, buy local organic ingredients from our grocery stores, and have also found some wonderful locally owned and operated businesses from which to buy ingredients:
Great Lakes Brewing Company
One of the many reasons we LOVE Great Lakes Brewery is that if you go to their website and look at the top menu bar, one of the main categories is “Sustainability”... how many breweries can boast that!? Being a staple of the Cleveland and Midwest craft brewing scene for 25 years now, Great Lakes is dedicated to a quality handcrafted product with socially and environmentally sound practices. What more could you ask for? You can find their spent grains in bakery bread and restaurant desserts around town and they even use ‘low-fill’ bottles to send to local handcraft ice-cream makers. They watch over our local water sources and work with the city on more initiatives than we can count. Oh, and they make AWESOME BEER. We use a variety of their beers in our Honey Beer Soap and our popular Honey Beer & Eggs Shampoo Bar.
Stutzman Farms, in Millersburg, is located right in the heart of the beautiful Ohio Amish farms of Holmes County. Monroe Stutzman runs the main Stutzman grains farm, he grows and harvests a long list of great crops and sells them whole grain or milled in the traditional stone-ground fashion. We use their Certified Organic Whole Oats and stone-ground Oat Flour in MANY of our soap bars.
We are an awesome company filled with passionate people who work hard, enjoy working together, value our mission and love what they do.
Natural handmade skin care - from our hands to yours. That is our promise to you!
Watch as Sam explains who we are and why we are different!