Contact Us

We are always happy to be of service to you. But before contacting us please take a moment to see if your question has already been answered in one of our informative sections listed below.

Orders & Shipping

Answers general shopping questions, like shipping, ordering, payment information and international orders

Help Me Choose

Get help choosing the right products for your skin care needs. We will probably refer you to these pages for answers to email questions about product recommendations.

Frequently Asked Questions

Answers general shopping questions, like shipping, ordering, payment information and international orders

How Can We Help You?

If the resources above didn’t provide you with the answers you need, please feel free to contact us and we’ll get back to you as soon as possible.

Business Hours & Contact Details

Contact Details

(440) 248-7627

You can reach us via phone call during business hours specified above. Be sure to listen to the prompt to help direct you to the right person. If the answering machine picks up during business hours, we are probably making soap or helping other customers, so please call again!

Business Hours

Monday - Thursday: 9:30am - 4:30pm Eastern Time
Friday: 9:30am - 3:00pm Eastern Time
Saturday & Sunday: Closed

During the Summer months, we may be closed on some Fridays!

Even if our business office is closed, you can always place orders online 24 hours a day, 7 days a week.

Holiday Closures 2023:

New Year’s Day: January 1

Memorial Day: Monday, May 29

Independence Day: Tuesday, July 4 

Labor Day:  Monday, September 4

Day Before Thanksgiving: Wednesday, November 22

Thanksgiving Day: Thursday, November 23

 Christmas Eve: December 24*

Christmas Day: Monday, December 25*

New Year's Eve: December 31*

New Year's Day 2024: Monday, January 1*


*Our business office will be closed on Monday, December 25th through Monday, January 1, 2024. 

Our business office will reopen on Tuesday, January 2, 2024. 

Our website will always remain open to take orders as usual. 

During this time, some of our staff members will be working limited hours to pack and ship orders during the week we are closed.

Orders will be packed and shipped in the order received. During this week customers may receive orders 3 or 4 days later than usual.  

Thank you!