Privacy Policy and Security Statement

Thank you for reviewing our Privacy and Security Policy. Chagrin Valley Soap & Salve is committed to protecting your privacy. This Statement of Privacy applies to the Chagrin Valley Soap & Salve web site and governs data collection and usage at all Chagrin Valley Soap & Salve sites and services; it does not apply to other online or offline sites, products or services. Please read the Chagrin Valley Soap & Salve Statement of Privacy. Chagrin Valley Soap & Salve is a general audience web site, intended for users of all ages.

This privacy policy explains how we handle information about your visit to our site.

Cookies

Your shopping bag contents are stored in "cookies." A cookie is a small file placed on your computer's hard drive by a web site. As you shop, the "cookie" records each purchase and the price in your shopping bag. Without the cookies, the shopping cart cannot "remember" all of your items. As a result each time you leave the cart to continue shopping, the items disappear. Cookies will also remember the items added to your cart so when you return at a later time they will still be there. Chagrin Valley Soap & Salve DOES NOT store any personal information in the cookie. A cookie in no way gives sites access to your computer hardware or software or any information about you. We simply create a cookie to store the items in your shopping cart.

Collection and Use of Personal Information

When you checkout through our online shopping cart we ask for information needed to process your order or to contact you with any questions we have regarding your order. If you choose to “create an account” our systems will retain only your shipping and billing information through the use of cookies so it will be available when you return to shop again. We do not save credit card information in our system.

We collect information about your activities that does not personally identify you. The information we collect may include products you purchase, content you view, the length, time, and date that you viewed that content, and location information based on your IP address. This information is used to enhance your experience on our website. If you would like to opt-out of being a part of this data collection, there is a plug-in for Chrome browsers to do so here: https://support.google.com/analytics/answer/181881?hl=en

Chagrin Valley Soap & Salve does not sell, rent or lease its customer lists to third parties.

Chagrin Valley Soap & Salve may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Chagrin Valley Soap & Salve or the site; (b) protect and defend the rights or property of Chagrin Valley Soap & Salve, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Chagrin Valley Soap & Salve or the public.

Newsletter

Chagrin Valley Soap & Salve will be offering an email newsletter. You will automatically be added to our newsletter list unless you choose to opt-out. As you go through the checkout process there is an “email opt-in” box located the bottom of the “shipping” page. Please unclick the box to indicate that you do not want to be included in our email newsletter. If you do agree to be part of our newsletter, you can change your mind at any time by clicking the “unsubscribe” link at the bottom of the newsletter.

Security of Your Personal Information

Chagrin Valley Soap & Salve is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. Chagrin Valley Soap & Salve use the industry-standard SSL, Secure Sockets Layer, authentication to guarantee the privacy and security of online transactions placed through our website. SSL authentication and 128-bit encryption (scrambling) ensure that your online transaction and credit card information are safe from third-party interception. We do not save credit card information in our system.

Website Links: Control Your Personal Information

Our web site contains links to other web sites that may be of interest. Upon leaving the Chagrin Valley Soap and Salve site, you are subject to the privacy policy of the new site. Chagrin Valley Soap & Salve encourages you to review the privacy statements of Web sites you choose to link to from Chagrin Valley Soap & Salve so that you can understand how those Web sites collect, use and share your information. We cannot be responsible for the protection and privacy of any information you may provide while visiting other sites.

Changes to This Statement

Chagrin Valley Soap & Salve will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Chagrin Valley Soap & Salve will use your personal information, Chagrin Valley Soap & Salve will prominently post such changes prior to implementing the change. Chagrin Valley Soap & Salve encourages you to periodically review this Statement to be informed of how Chagrin Valley Soap & Salve is protecting your information.

The Chagrin Valley Soap & Salve mobile message service (the "Service") is operated by Chagrin Valley Soap & Salve (“Chagrin Valley Soap & Salve”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Chagrin Valley Soap & Salve’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Chagrin Valley Soap & Salve through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Chagrin Valley Soap & Salve. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18445020492 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Chagrin Valley Soap & Salve mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18445020492 or email chagrin-valley-team@vividfront.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.