Privacy Policy and Security Statement

Last Updated: March 2026

Chagrin Valley Soap & Salve, LLC (“Chagrin Valley Soap & Salve,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. We believe that trust is an important part of our relationship with our customers, and we handle your information with care.

This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices you have.

This policy applies to information collected through our websites and online store (the “Site”).

Information We Collect

When you place an order, create an account, join our rewards program, subscribe to recurring product shipments, sign up for email or SMS, submit a review, enter a promotion, or contact us, we may collect:

Information you provide directly
  • name
  • billing and shipping address
  • email address
  • phone number
  • order and transaction information
  • account information (such as login credentials)
  • rewards or loyalty program information (such as points balance or referral activity)
  • subscription details (such as products and delivery schedule)
  • birthday information, if you choose to provide it for loyalty rewards or special offers
  • product reviews, comments, photos, or other content you choose to submit
  • communications with customer service
Information collected automatically

When you visit our website, certain non-personal information may be collected automatically, such as:

  • IP address
  • browser type and device information
  • pages visited on our site
  • products viewed or added to your shopping cart
  • time spent on pages
  • referring website
  • date and time of your visit
  • approximate location based on IP address

This information helps us understand how visitors use our website and helps us improve the shopping experience.

Product Reviews and User Content

If you choose to submit product reviews, comments, or other content on our website, the information you provide may be publicly visible. Please avoid including personal information in any content you choose to post.

Cookies

Our website uses cookies to support basic website functionality and improve your shopping experience.

Cookies are small files stored on your device that allow the website to remember certain information.

For example, cookies help:

  • keep track of items in your shopping cart
  • remember your preferences when returning to the site
  • understand how visitors use our website

Cookies do not give us access to your computer or personal files and are used only for website functionality and performance.

Most web browsers automatically accept cookies, but you may modify your browser settings if you prefer to disable them.

Website Analytics

We may use analytics tools to help us understand how visitors interact with our website. These tools collect information such as pages visited, time spent on the site, and general location based on IP address.

This information is used only to improve the performance and usability of our website.

How We Use Your Information

The information we collect may be used to:

  • process and fulfill orders, including payment processing, shipping, and returns
  • communicate with you about your order or respond to customer service inquiries
  • administer programs you choose to participate in, such as rewards programs, referrals, or product subscriptions
  • send email newsletters or SMS messages if you choose to receive them
  • collect and display product reviews and other user-generated content
  • understand how visitors use our website and improve site performance
  • help us market and promote our products
  • protect against fraud and maintain the security of our website
  • comply with legal obligations and enforce our policies

How We Share Your Information

We only share information when it is necessary to operate our business, fulfill orders, or provide services you choose to use.

Service Providers

We work with service providers that help us operate our website and process orders. These providers may include companies that provide services such as:

  • website hosting and e-commerce platform services
  • payment processing
  • shipping and order fulfillment
  • subscription management services
  • loyalty, rewards, or referral program services
  • product review platforms
  • email and SMS communication services
  • website analytics and performance tools
  • fraud prevention and security services

These service providers are permitted to use personal information only as necessary to provide services on our behalf.

Advertising and Marketing Partners

We may work with advertising or marketing partners that help us measure the effectiveness of our marketing efforts and promote our products.

These partners may use technologies such as cookies or similar tracking tools to help measure website traffic, understand how visitors interact with our website, and help us improve our marketing.

Affiliate Programs

We operate affiliate programs that allow approved partners to promote our products.

Affiliate partners may use referral links or cookies to track purchases made through their links in order to calculate commissions. This process may involve sharing limited information necessary to attribute purchases to the appropriate affiliate partner.

Legal Requirements

We may disclose personal information when required by law or when we believe such disclosure is necessary to:

  • comply with legal obligations
  • protect the rights or property of Chagrin Valley Soap & Salve
  • protect the safety of our customers or the public

Email Newsletter

If you choose to subscribe to our email newsletter, we may use your email address to send updates about new products, promotions, and company news.

You may unsubscribe from our newsletter at any time by clicking the unsubscribe link included in each email.

Text Messaging (SMS)

If you choose to participate in our SMS or mobile messaging program, we may use your mobile phone number to send order updates, promotional messages, or other communications related to Chagrin Valley Soap & Salve.

Participation in our SMS program is voluntary. You may opt out of receiving text messages at any time by following the instructions included in the message.

For additional details regarding our SMS messaging program, please review our Mobile Messaging Terms of Service.

Third-Party Services

To operate our online store, we work with trusted third-party service providers who help us process payments, deliver orders, and manage website functionality.

These may include services such as:

  • payment processors
  • shipping carriers
  • website hosting services
  • email communication platforms
  • website analytics providers

These providers receive only the information necessary to perform their services and are required to protect your information.

Security of Your Information

We are committed to protecting the security of your personal information.

Our website uses Secure Socket Layer (SSL) encryption to protect information transmitted during online transactions.

We do not store credit card numbers on our servers. Payment information is processed through secure third-party payment processors.

While we take reasonable precautions to protect your information, no method of internet transmission can be guaranteed to be completely secure.

Data Retention

We retain personal information only as long as necessary to process orders, maintain customer records, comply with legal obligations, and support our business operations.

Links to Other Websites

Our website may contain links to other websites that may be of interest.

Once you leave the Chagrin Valley Soap & Salve website, we are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any website you visit.

Children’s Information

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that personal information has been submitted by a child under 13, we will take steps to remove that information.

International Visitors

If you are located outside the United States, please be aware that any information you provide may be transferred to and processed in the United States or other countries where our service providers operate.

Terms of Use

Your use of this website is also subject to our Terms of Use, which govern the use of our website and services.

Changes to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page with the revised Last Updated date.

We encourage visitors to review this policy periodically to stay informed about how we protect personal information.

Contact Us

If you have questions about this Privacy Policy, please don't hesitate to contact us at:

Chagrin Valley Soap & Salve
29425 Aurora Road
Solon, Ohio 44139
Email: info@chagrinvalleysoap.com