We are always happy to be of service to you. But before contacting us please take a moment to see if your question has already been answered in one of our informative sections listed below.
Customer Center: Answers general shopping questions, like shipping, ordering, payment information and international orders
Help Me Choose: Provides help in choosing the right products for your skin care needs. There also is a section for those with common allergies to ingredients. We will probably refer you to these pages for answers to email questions about product recommendations.
FAQs: A Reading Room of information and FAQs about Soap, Shampoo Bars, Hair, Ingredients, and lots of other stuff!
Order Changes or Cancellations:
We work hard to get packages to you as quickly as possible. As a result, once your order is submitted we cannot accept cancellations or changes.
BUSINESS OFFICE HOURS OF OPERATION:
Monday - Thursday: 9:30am - 4:30pm Eastern Time
Friday: 9:30am - 3:00pm Eastern Time
During the Summer months, we may be closed on some Fridays!
Even if our business office is closed, you are always able to place orders online 24 hours a day, 7 days a week.
During business hours PHONE: (440) 248-7627
Be sure to listen to the prompt to help direct you to the right person.
If the answering machine picks up during business hours, we are probably making soap... so please call again!