Terms and Conditions of Use
Last Updated: March 2026
These Terms and Conditions of Use govern your access to and use of the Chagrin Valley Soap & Salve website and services. By accessing or using our website, you agree to be bound by these Terms.
This website is operated by Chagrin Valley Soap & Salve, LLC. Throughout the site, the terms “Chagrin Valley Soap & Salve,” “we,” “us,” and “our” refer to our company. We offer this website, including all information, tools, and services available from this site, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here. Please review them carefully.
By accessing or using the Chagrin Valley Soap & Salve website, you agree to be bound by the following Terms and Conditions of Use. Please review them carefully. If you do not agree with these terms, please do not use this website.
Trademarks
Chagrin Valley Soap & Salve and other marks indicated on our site are trademarks owned exclusively by Chagrin Valley Soap & Salve.
These trademarks and trade dress may not be used in connection with the sale of any product not produced by Chagrin Valley Soap & Salve, in any manner that may cause confusion among customers, or in any way that disparages or discredits Chagrin Valley Soap & Salve.
Copyright
All content on this website is the property of Chagrin Valley Soap & Salve and is protected by United States and international copyright laws.
This includes, but is not limited to:
• text
• graphics
• logos
• icons
• images
• audio and video clips
• digital downloads
• software
All rights are reserved. Unauthorized reproduction, distribution, or use of any content from this website is prohibited without prior written permission.
Protecting Your Account
Some portions of this website may allow users to create accounts requiring usernames and passwords. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to notify us immediately of any unauthorized use of your account.
License and Site Access
Chagrin Valley Soap & Salve grants you (the user) a limited license to access and make personal use of this website.
This license does not include the right to download any material (other than routine page caching), modify any material, or any portion thereof, without the express written consent of Chagrin Valley Soap & Salve.
This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without the express written permission of Chagrin Valley Soap & Salve.
You are prohibited from using meta tags or any other hidden text utilizing Chagrin Valley Soap & Salve’s name or trademarks without the express written consent of Chagrin Valley Soap & Salve.
You may not use automated systems, bots, data mining tools, or similar technologies to access, scrape, or collect information from this website without our written permission.
Any unauthorized use of this website voids the limited license granted by Chagrin Valley Soap & Salve.
Acceptable Use of the Website
You agree to use this website only for lawful purposes. You may not use the website in any way that could damage, disable, overburden, or impair the site or interfere with any other user's ability to use the website.
You may not attempt to gain unauthorized access to any portion of the website, server systems, or networks connected to the website.
Content Submitted by Users
If you submit or post content to this website, including reviews, testimonials, photographs, or other materials, you grant Chagrin Valley Soap & Salve a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, publish, translate, distribute, and display such content throughout the world in any media.
By submitting content, you represent that:
- you own or control the rights to the content:
- the content is accurate; and
- the content does not violate the rights of any third party
Chagrin Valley Soap & Salve reserves the right to remove or edit user content at our sole discretion.
Product Information
We strive to ensure that product descriptions, ingredient lists, and other information provided on this website are accurate and current. However, we do not warrant that all information is complete, reliable, or error-free.
We have made every effort to display as accurately as possible the colors and images of our products that appear on our website. We cannot guarantee that your computer monitor's display of any color will be accurate.
Product appearance, color, and packaging may vary slightly due to the handmade nature of our products. Prices for our products are subject to change without notice.
Promotions and Coupon Offers
From time to time, Chagrin Valley Soap & Salve may offer promotional discounts, coupon codes, or free product offers.
These promotions may be distributed through our website, email newsletters, social media, or other communications. Promotions are subject to specific terms and conditions.
We reserve the right to determine whether promotional requirements have been met and to modify or cancel orders if promotional codes are misused or applied improperly.
Third-Party Links
Our website may contain links to third-party websites for informational purposes. These links are provided solely as a convenience.
Chagrin Valley Soap & Salve does not control and is not responsible for the content, policies, or practices of any third-party websites.
Limitation of Liability
This website is provided by Chagrin Valley Soap & Salve on an “as is” and “as available” basis.
To the fullest extent permitted by law, Chagrin Valley Soap & Salve makes no warranties, expressed or implied, regarding the operation of this website or the information, content, or materials included on the site.
Your use of this website is at your own risk.
Chagrin Valley Soap & Salve will not be liable for any damages arising from the use of this website, including but not limited to direct, indirect, incidental, punitive, or consequential damages.
We cannot guarantee that this website, its servers, or communications sent from the website are free from viruses or other harmful components.
Indemnification
By using this website, you agree to indemnify and hold harmless Chagrin Valley Soap & Salve, its owners, employees, and affiliates from any claims, damages, liabilities, costs, or expenses arising from your use of the website or violation of these Terms.
Applicable Law
By visiting www.chagrinvalleysoapandsalve.com, you agree that the laws of the State of Ohio, without regard to conflict of law principles, will govern these Terms and any dispute arising between you and Chagrin Valley Soap & Salve.
Any legal proceedings related to the use of this website shall be brought in the courts located within the State of Ohio.
Changes to These Terms
Chagrin Valley Soap & Salve reserves the right to update or modify these Terms and Conditions of Use at any time without prior notice. Changes will take effect immediately upon posting on this page.
Your continued use of the website after any changes indicates acceptance of the updated Terms.
Medical Disclaimer
Information provided on this website regarding ingredients, herbs, essential oils, and other natural substances is provided for educational purposes only.
Please review our full Medical Disclaimer for important information regarding product use and health-related statements.
Privacy Policy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy for more information.
Mobile Messaging Terms of Service
The following terms apply to customers who choose to participate in our SMS or mobile text messaging program.
Chagrin Valley Soap & Salve
Last updated: Sept. 3, 2024
The Chagrin Valley Soap & Salve mobile message service (the "Service") is operated by Chagrin Valley Soap & Salve (“Chagrin Valley Soap & Salve”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”).
We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Chagrin Valley Soap & Salve’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Chagrin Valley Soap & Salve through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Chagrin Valley Soap & Salve. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt out of the Service at any time. Text the single keyword command STOP to +18445020492 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you.
If you have subscribed to other Chagrin Valley Soap & Salve mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18445020492 or email chagrin-valley-team@vividfront.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received, and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.
Contact Us
If you have questions about the Terms of Use, please don't hesitate to contact us at:
Chagrin Valley Soap & Salve
29425 Aurora Road
Solon, Ohio 44139
Email: info@chagrinvalleysoap.com